Privacy Policy

Effective Date: 13/09/2025

At Duarte Business English, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase services, or interact with us.

1. Who We Are

Duarte Business English is based in Spain and provides online English coaching, courses, and learning resources.

If you have questions about this policy, please contact us at:
📧 [email protected]

2. What Data We Collect

We may collect the following information when you use our website or services:

  • Personal Identification Data: Name, email address, phone number, billing address.

  • Payment Information: Processed securely by third-party providers such as Stripe or PayPal (we do not store payment details).

  • Account Information: Login details for courses or coaching portals.

  • Usage Data: How you interact with our website, including IP address, browser type, and pages visited (via analytics cookies).

3. How We Use Your Data

We process your data to:

  • Provide coaching sessions, courses, and materials.

  • Communicate with you about lessons, schedules, and support.

  • Send newsletters and marketing (only if you have consented).

  • Improve our website and services.

  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data only when we have a legal basis to do so, including:

  • Contractual necessity (to deliver services you purchase).

  • Consent (for newsletters and marketing emails).

  • Legitimate interests (to improve services and prevent fraud).

  • Legal obligations (to comply with tax or accounting rules).

5. Sharing Your Data

We do not sell your data. We may share it with:

  • Kajabi (our website and course platform).

  • Payment providers (Stripe, PayPal) to process transactions.

  • Email providers (for newsletters and updates).

  • Analytics services (Google Analytics, Cookiebot).

All third-party providers are GDPR-compliant.

6. Cookies

Our website uses cookies to improve your experience.

  • Essential cookies: Required for the website to function.

  • Analytics cookies: Help us understand how visitors use our site.

  • Marketing cookies: Used for advertising and retargeting.

You can accept, reject, or manage cookies through our cookie consent banner.

7. Data Retention

We keep your data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.

8. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Request a copy of your data in portable format.

To exercise these rights, contact us at: [Insert your business email].

9. Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.